Services - Signing Up Online - Can't Select Calendar

[Flopbot]

Greetings,

I'm trying to set up our first "Services" in the Items module.

I think I have it set up properly, but when someone goes online to book the service, signs in, and views the calendar, they can't select any dates on the calendar....everything is greyed out.

Am I missing a step somewhere?  Do I have to schedule the Service to go live on certain dates?  If so, how?

Thank you in advance for any help!

[RobynR]

Hey @Flopbot,

Can you please provide your website link so I can take a look?

I look forward to your reply. 

[Flopbot]

@RobynR 

 Sure, thank you for your help!  It’s the “Book” tab.

https://themoderneclectic.square.site/s/appointments

[Flopbot]

Hi @RobynR 

Have you seen this problem before?  Hopefully it’s an easy fix?

[MayaP]

Hi @Flopbot,

Taking over for @RobynR. Thanks for your patience!

Go to Dashboard>Appointment>Calendar> Click the Clock icon.

Let me know if that does the trick! 

[Flopbot]

Hi @MayaP 

Thanks for your assistance!  

I found the calendar you mentioned and adjusted the hours to every day of the week (10-5 pm).  However, the "Select Date and Time" calendar on our website under the "Book" tab is still showing no dates available.

Do I have to click publish somewhere before they go live?

[MayaP]

Hey @Flopbot,

Yes, go ahead and click publish.

Also just fyi I did make some edits to previous post because we cannot discuss account specific information in pubic forum. 

If you continue to have issues, go ahead and direct message me through here and we and go from there. 

But you should be good to go know! 

[Flopbot]

Hi @MayaP 

Sorry for being confused here.  Obviously, I don't understand how Services are supposed to work.

Specifically, I've set up my service in the Service Library...

It has multiple variations...

With the three Variations that are highlighted above having this setting selected...

When I go to Edit Online under Ecommerce, I can't find ANY setting that allows me to publish / assign / sync / link my Service to my Square website (click here).

When in the settings for Online, when I search under Site Items, it doesn't return Services - just Items.  I don't see any other options in the side menu listing Services.

Furthermore, the "Book" menu item which was here, has now completely disappeared and I don't know why or how it happened.

I really appreciate your help as I learn something new in Square!

[Flopbot]

Here's the last screenshot...

[MayaP]

Hi @Flopbot,

Sorry for the delayed response! 

I know this stuff is a little confusing to setup initially. But you got this!

Ok so it sounds like the only issue remaining is the service "The Modern Eclectic" is not showing as bookable. Is that correct? 

Going to  keep looking into this, and follow up with more when I have more. 

I appreciate your patience! 

[Flopbot]

Hi @MayaP,

Thank you so much for looking into this.  Your right, I’ve got this…with your great help!  🙂  Just to be clear, this is my specific issue as depicted by the two “Select your preferred date and time” calendar screenshot in the post below.

• For the “Consult with The Midden Eclectic” service, everything appears to be working properly.
• For the “Rent Our Peacock Cane Chair” service, none of the dates are selectable.

I can’t find the difference in the settings that is driving this.

[MayaP]

Oh boy!

Thanks for clarifying @Flopbot .

I will investigate further and follow up as soon as possible. 

[Flopbot]

After a few hours of random clicking, I learned a little more.  This post was helpful (click here).  While I probably couldn't repeat it, the Appointments Module...

...and the Online Module were important.

HOWEVER, I still have one issue I can't track down.  This is one of my Services which appears to be working...

This is my other Service which isn't...

I can't figure out what the difference is?  How do I get the dates to be selectable?

[Flopbot]

@MayaP 

I tracked down more info.  While it's not fixed, I at least know what is causing the problem!

For my "Consult with The Modern Eclectic" service, it is set to 2 hours and does shows up on my booking calendar online (click here).

For my "Rent Our Peacock Chair" service, it is set to 24 hours and does not show up on my bookings calendar online.

When I changed the time duration to 2 hours, suddenly all the dates became selectable!  To test further, I tried different durations (6 hours, 10 hours, etc.) and found that each one caused different dates to become selectable.  It has to do with the Employee's work hours.  Square won't book a service outside of the work hours of your employees.

At this point, I've confirmed that Square Appointments is NOT designed to handle 24+ hour rentals.

So, I created this Feature Request (click here).