Reported sales different from printed Close of day report

[skn7520]

Since updating the Square Restaurant app, the printed Close of Day report shows different figures than the actual sales of the night. Any way we can fix this?

[Kassi_]

Welcome back to the Community, @skn7520 - 

Thank you for reaching out about this. 

Is any other information showing incorrectly? 

I want you to reach out to our Restaurants team specifically, so they can gather some more information about what you're seeing after this update. (1-855-700-6000)

[skn7520]

It’s printing everything incorrectly, including the net sales, tax, tips, etc. Thanks, I’ll reach out to them.

[Hankyeol]

I'm having a same issue 

Numbers on printed report is much smaller than actual numbers

[bekind]

We are having the same issue. We have Square for Restaurants Plus. We have a Square Register and an iPad Stand. Because Rest+ is not supported on the register, we have always had to run our Close of Day process on the iPad. Beginning Dec 8th, the Close of Day Report that automatically prints during this process is ONLY including sales we have manually rung up on the iPad. It does not capture the entire picture of the day, therefore it looks much smaller, and sometimes it's even all zeros if we don't use the iPad at all that day. Hoping Square can provide a fix to this (or simply support all Restaurant + features on the Register as well.) 

[JJ_]

Hello there @bekind 👋

Our team is aware of this known issue with the iPad reports and a fix for it should be released with the next version of Square for Restaurants. If after the next update the issue persists, our Support team would be able to look into this with you!

In case you need to you may reach out directly by logging into your Square account and heading here.