Refund status??

[Anthony788]

I have refunded a customer and need to know exactly when he receives the refund in his account. How will I know that he actually receives it, without taking his word for it? 

[Kassi_ · Accepted solution]

Hey there @Anthony788 - 

Welcome to the Community!

A refund usually takes up to 2 business days and at most 7 business days from the time you initiate it. 

Has it been over that amount of time? 

I will keep an eye out for your reply. 

[Anthony788]

Thanks for the reply. It was initiated Thursday Jan 30th.

[Kassi_]

@Anthony788 - 

You're welcome! So it looks like the earliest it will arrive is Monday. 

[Anthony788]

Are you able to check if the refund completed and the client received the money?

[Kassi_]

@Anthony788

You will want to reach out to Customer Success directly to access that information. Use this link to get your Customer Code - http://squ.re/contact/

(Tip: after clicking the link above, hit More > I Don't See My Issue. There, our phone number will generate along with your customer code).

[Thasongbird2003]

One of your clients say that it takes seven days to issue a refund is this true?

[BernadetteA]

Hi @Thasongbird2003 👋

I moved your post over to this thread where Kassi has explained the refund timeline. It can take anywhere from 2-7 business days for a refund to complete once it has been initiated. 

Check out this Refund Overview article for more information. 

Hope this helps you out, and Welcome to the Seller Community! 😊

[You2mesoosoooo]

I would like to check on my status for a refund for customer.