Refund question

[KnightlyBaking]

I recently purchased something through someone's square reader, (about 60 days ago) anyways I need to return it due to some electrical issues it has.  

I know normally it would just go back to the card, the issue I have with that is - that cards no longer active.  Already spoke to the seller and they weren't sure if there was an option asides from it going back to the original payment method.

~ it was only like $50, and I'm sure we could arrange a partial cash refund if need be.  But I wanted to ask for my knowledge as well as theirs.

Thanks!

[ashc · Accepted solution]

Hi @KnightlyBaking! Welcome to the Community.

You are correct in that the refund can only go back to the card it was purchased on. However, your card issuer or bank should be able to re-route the funds to your new card for you once the refund is placed.

[KnightlyBaking]

Ah perfect, I was thinking that was the case but wanted to be sure.  I'll let him know.

Thank you

[marykay17]

I made an error ringing out a client for $1430 in stead of $140,when I try to cancel and re do the transaction I was not able to I called  square for help and was informed  that my client can  only  get a refund which would take 5 to 7 days ! Plus there would be a charge  of 2.6% +10c on the $1430.00 ,that was very shocking since this transaction was an error  not a purchase!This was a new client, from out of town ! For good  customer service  I had to give her a personal check  for the full amount! and have square  credit  my account the next working  day they took almost $50 in fees  ! People  please be aware of this situation  this could  happen to you !