Refund Report and Bank Debits

[NatBorg]

I am having a recurring problem with Square. I have a refund report I had to screenshot because when I downloaded "detail" it only gives me 2 refunds (totaling $50) , and is missing the other $1,150 that was refunded that month and shows on the refunds page.

Additionally, I have 3 bank debits totaling $363.52. I know that if there isn't money in the Square account it debits my checking, but they are odd amounts and I have no idea how to reconcile that with the amount shown as refunds in the summary report.

Sales: $3675.0

Refunds - $50

Refunds by Amount - $1150

Net- $2,475

So why  an additional 3 bank debits totaling $363.52?

I'm about at the end of my rope with Square, if someone can make sense of this I would appreciate it!

[JJ_]

Hey there @NatBorg 

We are unable to discuss Bank Transfers on this platform. I recommend reaching out to 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.