Redirect Page in Appointments

[coach_izzy]

One of the features I'm looking for is the ability to redirect my clients to a custom page after they book their appointments. I'm able to do this with scheduleonce but I don't see that option in Square Appointments. Am I missing something?

Thank you

[sravis]

There needs to be a way to track ad conversions for booking appointments. It is embarrassing that a feature to add a tracking code or even just a redirect to a "Thank you" page is not present. I have seen threads requesting this feature going back to 2016.

Get with the times, Square! 

[sravis]

It is embarrassing that Square has not yet added this feature!

Google Tag Manager can not read code within an iframe. The simplest solution would be for the booking embed to allow a redirect to a custom "Thank you" page. Should take all of 10 minutes for the developer to add this.

Until this feature gets added, there is no way to track how well ads are working.

Shame on Square for not being there for businesses that rely on this software. 

[RankLocalNow]

I really need this feature too to track google ads conversions... reading this thread is disappointing that they haven't implemented this yet. 

[pro100bear]

Hi,

Is there any way to track conversion in Appointments?

Pixel?

Redirect to a "thank you page"?

Additional attributes in the url maybe?

Google tag manager?

Thank you.

[JustinC]

Hey there @pro100bear ! Glad to see you posting in the Community. 

My apologies but I'm not clear on what you're asking. Can you rephrase or give more details on what you're looking to accomplish. 

This will help other Sellers chime in as well with their thoughts. 

[vaishalinik]

I saw a post about tracking conversions with square appointments but no response to getting it in place - any idea if you can get this in place - it would be really helpful for people running ads to track conversions

[ashc]

Hey @vaishalinik,

I moved your post to a thread where this feature request is being tracked.

Check out the Best Answer above for details. 

We don't always respond to all our feature request posts since they're just being tracked at this time and the Seller Community is more intended for seller to seller conversation. However, we will update the thread if there ever is an update on this here.

[vaishalinik]

It's time to wake up and smell the coffee and add the custom thank you page - it cannot be that difficult - lot of other calendars are doing it - the request is there since 2016 - how many other signs do you need 

[mmcharters]

Is there no update on this? It's a bit ridiculous that this has been going on for so long and still so many of Square's users are not able to track conversion by either embedding code or through a Thank You page redirect. 

[vaishalinik]

Hello Square support - not sure how to tag you - but it's time to wake up and put in the ty page and code for folks to track conversions - 🙂🤔🙃

[beautifulco]

@ashc Can anyone confirm or deny whether code injection for Square Online site now applies to Appointment Bookings now that Online Booking has been rolled into Online Sites?

[beautifulco]

Specifically asking whether these features apply only to Checkout, or also to the new Appointments Booking Flow?

[Kassi_]

Welcome back to the Community, @beautifulco - 

Excellent question!

This would only be for the actual checkout page, not the new Appointments Booking Flow. 

Please let me know if you have any other questions. 

[themden]

Has there been any updates on this topic?

We need the ability to track bookings for appointments.

Thank you

[TorontoHeadshot]

Just adding this in case more proof is needed for the project management team.

Google has added some new tools for Ads. This is the intro. Notice the first line states;

"Conversion measurement is the foundation for campaign optimization"

https://support.google.com/google-ads/answer/11335412

New ways to manage and optimize conversions

November 1, 2021

Conversion measurement is the foundation for campaign optimization and can help you understand the value of your marketing. It can also help you deliver better performance by providing tools like Smart Bidding with higher-quality signals. To make it even easier for you to manage your conversions and drive performance, we’re rolling out several new features.

[jayt77]

Still no ability to redirect for TRACKING? Wow. Disappointing.

[TorontoHeadshot]

So, I'm done. The final straw that pushed me over the edge was the recent changes to the Appointments features. I was always on the free level. I'm a one-man show and I don't need a whole lot of the other features. But, Square went and disabled all external calendar sync functionality on the new free level offering. That combined with the STILL lack of conversion tracking has pushed me to move all of my business over to Stripe and use Calendly or Latepoint (WP plugin). I would go straight to Latepoint but they are currently missing sales taxes (I know, WTF, no taxes??!?).

So Square, you win. I'm leaving you and selling my hardware. Hope you are happy now.

Ciao!

[cedwards]

Wow, Basically April of 2022 and still no resolve. Quite embarrassing tbh.

I'm looking to redirect my customers to a Form/Contract to collect in depth client information and sign a waiver before their appointment without having to generate a separate email (manually) just to do so. This 2022 Square, developers are getting paid $200k plus and we can't even get a redirect feature which has been STANDARD in other appointment apps for YEARSSS. Wake up!

[TorontoHeadshot]

@cedwards Don't bother, move to Calendly and be done with it. This feature has been on the wish list since 2014. No matter who I've spoken with, even chat messages with Square prod managers and Square developers on LinkedIn chat, nothing changes.

[steomullen]

yeah basic bit of code cant be added

[johnsheard]

@Square - This is a basic feature. Reading this thread it looks like it was first requested in 2014! So seven years later please can you give an update on when it will be available?