Recorded a Payment Wrong and need to Edit It

[charlestoncarts]

Recorded a payment as "Cash" for a customer via the webiste when they acutally paid with a Check, how is this edited? Also one tranaction was recored as "cash" when it was a credit card sale that didn't uatomatically attach to the customer invoice, need to edit this oen as well as the reporting is showing $7k in cahs that was not received in cash.

[ryanwanner]

Once the payment is recorded there is no way to reopen the ticket.

Since your first sale was tendered to cash instead of check, you can refund the entire ticket and immediately re-ring it to make it right.

For you second sale, you can still refund the order. As long as you have a way to re-ring the order and close it to your customer's credit card, you can do so without losing the sale.

[VanKalkerFarms]

how did you accept a 7k credit card payment if you rang it up as a cash sale?  that isn't possible as selecting cash doesn't allow for a credit card to be used.  as stated you will have to refund that sale and then get the customer and their credit card to process it as a credit card sale.