Receipt logo not uploading

[SeasideStones]

I have a professionally designed logo that I am trying to upload and I cannot get it to upload. I've tried auto-resizing with software and manually resizing by adding dimensions with the same software. Even with multiple attempts none have worked. Any suggestions?

[ashc]

Hi @SeasideStones! Welcome to the Community.

Really sorry you're having such a hard time with your logo. I'm not sure if you already tried all these steps: 

• Your logo should be at least 200 pixels wide and 200 pixels tall.
• The maximum size of the printed logo is 400 pixels wide and 200 pixels tall.
• A printed receipt logo should be formatted as strict black and white, without any color or shades of grey.

If you have- let me know. These usually get it uploaded.