Reader issue

[bandbox1]

Why did my reader quit working? Connection is displayed, but nothing happens.

[George]

Sorry for the frustration!

If you're having trouble with your contactless and chip reader connection... 

• First, make sure you're using one of the compatible devices (http://square.com/compatibility)
• Then, check that your device's iOS or Android operating system us up to date
• Finally, confirm that you're running the latest version of the Square app.

This article has more troubleshooting tips: https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting. If none of these steps work, I will escalate your issue. But hopefully we can figure out the issue to save you the extra back and forth.