Re- Subscribe to SMS after unsubscribing

[JordanR17]

I have had a couple clients text me and say they haven't received their normal text reminders ( I have it sent to confirm 4 days before and a reminder text  the day before the appointment). Upon further investigation I found that these clients had unsubscribed to the SMS messages. Is there a way for clients to re-subscribe to text messages so they can receive their confirmation and reminder text. My clients absolutely love this feature so I don't want to loose it . 

Thanks 

[isabelle]

We can resolve this internally for you!

Please send me a private message with the full names of the clients and their contact numbers @JordanR17. Thank you! ✨

[CarlyKing]

Hi, I’m looking for help with this issue… I need help re-subscribing clients to receive confirmations for their appointments. Who do I contact to help me fix this ? 

[Ria]

Hi @CarlyKing - Welcome to The Seller Community, it's always nice to see a new face 😊

Great Question.

Feel free to reach out to one of our phone support advocates for assistance with this.

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[Hairbyfrizzfix]

I'm having the same issue, what can I do? 

[_Violet]

Hi @Hairbyfrizzfix - Thanks for reaching out to us here on the Square Seller Community👋😊

Just to provide some context here, Reminders are included in the Free Plan but Confirmation Texts and Emails are part of the Plus Plan. You can review which features are included in each Appointments plan here. 

Assuming you are referring to Reminders here, could you ask your clients to look for an old text from you and reply with "START"? This will trigger their opt-in to become active again. 

If that does not work, our Engineers can also do this manually. You would just need to contact Support to have this done since we are not able to access your Square account in the Seller Community.

We hope this information is helpful but please do let us know if you have any additional questions.