Problem with GRID disappearing on iPad after logging out

[grdodge]

After I setup my items on the GRID within my iPad and press 'Done Editing', the grid stays intact as long as I am signed into the Square app. If I logout and log back into my iPad, the GRID disappears and needs to be reconstructed. This is obviously a bug of some sort and clearly not acceptable with users in the field.

Is anyone experiencing this issue?

I called SQUARE support and reported the issue, but no one has confirmed to date if the issue is related to a setting within the app or if it's a platform bug.

[VanKalkerFarms]

I definitely have never had that.  We have 5 or 6 iPads that we use as checkouts and they sync between each other and all the data and layout is there if you log out and log in and even in new log in situations.

[grdodge]

Thank you for this update. Did you have a chance recently to log out of the "Square App" and log back in? It happens pretty consistently with me and happened while I was on the phone with the Square support rep.

[Sean]

@grdodge - Sorry to hear about the trouble! This is definitely something that shouldn't be happening. Would you mind sharing if you've taken any troubleshooting steps? Perhaps I can suggest some things that would help address this issue.

[grdodge]

The GRID is there as long as you don't sign out of the square app. In other words, you can shut down the iPad and it will be there, but if you sign out of the app (under Settings), we lose the GRID and have to recreate it from scratch.  Why are the GRID settings lost when a user signs out of the app under settings. Is there a setting that controls whether the GRID preferences are wiped or maintained on sign out?

Your response is the second one suggesting that this shouldn't be happening. Have you tried signing out after creating a GRID?

[Sean]

@grdodge - The grid should stay put regardless! It is tied to your account, not the individual app. Have you tried deleting and reinstalling the Square Register app? It could just be a glitch. 

[grdodge]

I did re-install the app. Unfortunately, that did not take care of the issue.

[Sean]

@grdodge - Thanks for confirming. I was also able to replicate this behavior on one of our iPads. I'll open up a case with our Engineering Team. I'll be sure to update you when I hear back. 

[grdodge]

It seems the new update just release fixed this issue.

[grdodge]

Upon further testing, I have discovered a new bug. If you add an item to the GRID, the application crahses and closes. The good news is that the items stays in the GRID; however, if you are adding say -- 20 items to the GRID -- the application crashes 20 times and has to be started every time, which is pretty buggy from an end-user's standpoint.

[Sean]

@grdodge - Glad to hear the grid syncing issue was resolved. As for the new issue, have you tried deleting and reinstalling the Square Register app yet? 

[grdodge]

I did and now it's behaving as expected. The crashing issue yesterday was real, but it seems to be fine now. Thanks.

[Sean]

@grdodge - It sounds like the update went awry! Glad to hear things are working again. 

[y-pics]

I am having the same issue where the grid disappears. I bought 4 new ellipis 8 tablets and installed square register on them at the same time. Two of the tablets work without issue and the grid was automatically on them when I created them as a copy of my original items list. However, the other two tablets were created the exact same way and the grid does not show up. I tried to create the grid on them, which works initially, but if you navigate away from the grid it disappears.

[Sean]

@y-pics - Sorry to hear about the trouble! When did this start happening? Have you double checked for software updates for the Square App? 

[Sean]

@y-pics - If you get a chance, I'd love to hear more details. Thanks!

[y-pics]

I uninstalled/reinstalled Register app on the two devices that were not working properly and that seems to have fixed the issue.

[Sean]

@y-pics - So glad to hear! Thanks for the update, and apologies for the hiccup.