Offline mode not working at Secondary Location

[arrowoodfarms]

We had an internet outage at our satellite location this evening, and offline mode would not work. We received an error message that authorization is needed to accept online payment. I did not see where I can do that from the square website. Our other location does not have this error message. 

[JJ_]

Hello @arrowoodfarms 👋

Firstly, welcome to the Seller Community + sorry to hear that you're here because you've run into trouble. We recommend checking to make sure that both your app and your mobile device itself are up-to-date. If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

Important note: With Offline Mode, you can only accept swiped card payments when your Internet service is temporarily unavailable. So any other payment type will not be processed.