Ahh sorry about this @ScottH!
Check out this Community Thread, specifically @ VanKalkerFarms answer, to see what your options are and why you might not have received your reader.
Like he mentions, you can manually enter transactions if needed. But you can also find a nearby retailer that sells our readers. There's a redemption code inside the packaging that you can enter here to get your $10 back.
Sorry again for the trouble!
nika
Community Program Manager, Square
