Newbies

[mushrooms]

Hello, newbie Naomi and Joao here. Joao is the brains trust cultivating gourmet mushrooms for his business Northern Rivers Mushrooms and I am trying to get an understanding of all the back end stuff 🙂 

Thanks for having us here... now to find where to ask all the questions! 

See you there.

[Arie]

Welcome to the Seller Community, @mushrooms! 

The community is a great resource to get started using Square. Let us know if you have any questions- we're happy to help, and can point you in the right direction with our getting started guides if you share a bit more about where you're stuck at the moment, or what you'd like to know more about. 

[mushrooms]

Aw thank you @Arie,

My searches are not directing me to the answers i need. 

I'm in communications >> Email & text alerts >> Manage the email and text alerts you send to customers.

I am trying to fill out the 'Email sender profile', but it is saying 'your email address must be verified in order to send this email'.

How and where do i have the email verified? 

Thank you kindly,

Naomi 

[Arie]

I see, @mushrooms! Can you check if you have received an email from us to verify your sender profile? This might have ended up in your spam folder. If you're still having trouble verifying your sender profile, get in touch with our support team on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.