My payments are frozen

[LuisMendez]

When a customer in my Woocommerce enters their card details and proceeds to pay, my website is loading "Frozen" and does not proceed with the payment. Can you help me, please?

[_Violet]

Hi @LuisMendez  - I'm sorry to hear that this issue with your website has brought you to the Seller Community! 😥

Could you please share the url for your site? Then, I can take a look 👀

[LuisMendez]

www.phone1staid.com

[_Violet]

Thanks for your response, @LuisMendez - Are you using Square's Payment API on your WooCommerce site?

[LuisMendez]

Yes, i install the plugin and connect with me account, but i dont understand why is the reasson for dont working 

Can you help me?

[_Violet]

Hi there again, @LuisMendez 👋

Please check your Seller Community messages, as I've sent you a DM to follow up on this. Thanks! 🙂