My payments are frozen

When a customer in my Woocommerce enters their card details and proceeds to pay, my website is loading "Frozen" and does not proceed with the payment. Can you help me, please?

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Square Community Moderator

Hi @LuisMendez  - I'm sorry to hear that this issue with your website has brought you to the Seller Community😥

 

Could you please share the url for your site? Then, I can take a look 👀

Violet
Community Moderator, Square
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Square Community Moderator

Thanks for your response, @LuisMendez - Are you using Square's Payment API on your WooCommerce site?

Violet
Community Moderator, Square
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Yes, i install the plugin and connect with me account, but i dont understand why is the reasson for dont working 

 

Can you help me?

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Square Community Moderator

Hi there again, @LuisMendez 👋

Please check your Seller Community messages, as I've sent you a DM to follow up on this. Thanks! 🙂

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.



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