Re: My online store is showing "free shipping" but...

Distiller · ‎04-01-2023

My online store is showing "free shipping" but we do not ship as most of our products are alcohol. Fulfillment shows Shipping not checked, just pickup.

TheRealChipA · ‎04-01-2023

Hi @Distiller. Exactly where is your store showing “free shipping?” Can you send a screen shot?

Also, when you say that “Fulfillment shows Shipping not checked, just pickup” are you referring to item level fulfillment?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

Distiller · ‎04-03-2023

Good morning - all my online products contain alcohol except the glassware.

None of the spirits or canned cocktails show shipping available but the glassware does.

I do not want to ship anything.

Can you tell me how to remove the shipping as an option? Please.

I tried to add a screen shot or link to site but it says I don't have permission.

TheRealChipA · ‎04-03-2023

@Distiller. I understand what you need to accomplish. But in order for me to help you, I have to get some more information about the messages you see (where they are, exactly what they say, etc) and your item configuration. Since you can’t save screen shots and attach them, I guess I’ll just have to direct you to contact Square Customer Success here. Maybe they can look at your account and figure out what is going on. I can’t without more information. Sorry.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!