Multiple transaction amounts being held on customers bank account

[Krabkingz]

When I/customer already swipes card and enters into the signature scree. Then, before signing and hitting “Done” customer changes mind on order. I exit out of the signature screen to change order and then complete the “new” order and take payment. Multiple guests’ complain about BOTH amounts being held on bank account for couple of days. But is there anyway for there initial “charge” (that’s not even a charge) to not be held?

[JustinC]

Hey @Krabkingz 

Cancelling a payment in that way will result in a pending charge on your customer's bank - unfortunately there's no way around this. You can let them know that Square has already sent a void notification to their bank, and it’s the bank’s responsibility to release any hold on the pending funds.

I hope this brings clarity. Let me know if you need anything else!