@Valentina This is DEFINITELY BY NO MEANS NOT a feature request. It is a glaring design hole that makes Square KDS utterly useless, even for operations that don’t have expos. A case in point from my real world use of this.
In my operation we have “adult” versions of all of our shakes/slushes/malts. The preparation of these items is split between two prep stations — Ice Cream Prep and Bar Prep. Ice cream prep creates the shakes and sends them to the bartender, who finishes them. However, when Ice Cream Prep completes the item, it completes on the bar KDS, causing complete and total chaos since the bar can no longer (without toggling) see the incomplete item.
At the time that I beta tested Square KDS, I only needed one prep station (it was winter), so I didn’t see this. Now, in my real world situation, Square KDS is completely lacking because of the MAJOR DESIGN FLAW. I’m going to have to go back to paying additional money for FreshKDS which actually works as a real world KDS should. It sucks, but it is true.
I can’t stress this enough. This should be categorized as a MAJOR BUG that completely makes Square KDS useless, even dangerous, for most real-world uses. It should be prioritized as needing an immediate fix, scheduled for a due date of yesterday. There was some seriously bad decision making going on somewhere on the design team on this one. Sad, but very true.
Chip
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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