Missing Postal Code

[mesherillc]

I continually try to check out on my site (testing the customer experience) and it says "Postal code not valid."  The postal cost dial box under the credit card information is missing.  Please advise. 

[customer's personal information redacted]

[GlassJudy]

I don't know how to solve your problem, but you have posted WAY too much data about your customer's card (assuming it's the real transaction.)

@katieand @Helen please redact the image above.

[mesherillc]

This isn't real.

Can someone help me with the ACTUAL issue?

[nika]

Hey @mesherillc. The customer's billing information does need to match exactly what is on file with their card issuing bank. I'd suggest having your customer confirm the card's billing ZIP code with their card issuer. If you're still running into issues after your customer confirms this information, you can reach out to our Customer Success Team for additional help.