Manually entered card and didnt close out

[Moemoe]

Using square appointments and Client paid with a gift card that had no chip, so i manually entered instead of swipe. Payment went through, but didn't close out appointment. Looks like Payment went through shown in clients Payment history,  but appointment didn't close out. What did I do wrong , and how do i close appointment out?

[Kassi_]

Hey there, @Moemoe - 

Did you click on the Appointment to collect the payment? Or did you just enter the card number? 

I will keep an eye out for your reply👀. 

[Moemoe]

I clickedon the appointment,  then clicked manual and entered card. Today i had another incident where the client entered all the card info, checked out fine and ut didn't close out the appointment.  Wondering if i am leaving the screen too fast before seeing "payment accepted"? I looked in my transactions and reports and all payments have gone through

[Kassi_]

@Moemoe - 

Is the appointment grayed out at all? 

If not, I am going to suggest to contact our Appointments Team directly to help you further troubleshoot and dig deeper into what you're seeing. 

Thank you!