This is probably very simple, but it's confusing me so I figured I'd go ahead and ask here.
What is the difference in managing your orders through your regular Square Dashboard vs managing them through the Online Dashboard? So far I've only been using the Online Dashboard simply because I know it's sending emails when I mark orders as shipped (since it gives me the option to NOT send an email). But I just recently discovered that I can only print packing slips through the Square Dashboard. But if I mark as shipped on that dashboard, I have no option to not send an email, so is is still sending the email?? Is there any way to see what these emails even look like? Are the customers getting the tracking info I enter?
And WHY can you not print a packing slip from the Online Dashboard? Secondly, WHY can you not print a packing slip for Pickup orders?? Having the option to manage your orders from two different places that give you different options in each place is very confusing and somewhat redundant at the same time. If I only have orders coming in through my online store, should I only be managing them in the Online Dashboard? And if that's the case, why can't I print packing slips...for EVERY order? I print out every order to make sure I pack each order correctly and then use it to write notes to the customer and pack with the order. So why can I not do this for orders that are picked up?
Can anyone help clarify this for me? I've been searching the forums and tutorials and haven't found an answer yet.
