Looking for a work around on "Future Delivery Scheduling"

[coneywaffle]

Many of our Items are ordered in advance for future pick ups or delivery.  Although you can choose a "Future Pick Up date" at check out, you cannot schedule ANY future deliveries.  Unfortunately all deliveries are "auto scheduled" by the square system which causes our company headaches and customer confusion.  We should be able to manage our own delivery schedule.  Not keep to one dictated by square.  Does any one have a work around or do you think this will be an option in the near future?  

Currently we have customers entering in orders for the Future as Pick ups with a **NOTE - This order is to be delivered but that of course comes with its own set of issues. 

[arodewald6306]

Hello. Any updates on this? Our company waited 5 months for the future delivery feature just to be disappointed because of all the above reasons that others have mentioned. We were SO excited when we thought we could finally use the online store that we had spent so much time on, just to find out that it didn't solve anything. Customers just get confused by having to wait till check out to pick their future date. We just abandoned using it again. I recall seeing a note somewhere that said that the future delivery option would be available in the cart soon after the feature rolled out. It has been hard to make it through covid as a catering business. I truly fell that we have lost the opportunity for so many sales by not having this realistic feature. Please, please, please put a red flag on this forum. I know you are the middle person, so please pass this on. Thank you.

[sugarlab]

Hi Justin! That option doesn't appear in my dashboard anymore. It did when the feature first debuted but it's missing now. I only have scheduled pick-up as an option now 

[sugarlab]

Mine doesn't appear to have that option anymore. I have accept delivery orders selected. Under Order Timing, it just has allow scheduled pickups. Maybe it's a issue with my account specifically?

[Joe]

Thanks for the specific feedback here, @sugarlab - we can definitely see how the checkout process could be cumbersome when unfamiliar with how the mechanisms interact. I will echo Justin's sentiment from above and pass thing along to our Product Teams - they will definitely want to hear this continued feedback.

[coneywaffle]

Joe - A few weeks ago - The website through Square allowed you to alter the Pick up dates and times for customers after check out.  Attached I have circled the area that allowed you to alter the dates and time.  There was a hyperlink marked Edit which opened a calendar and clock and you could change the date and time after an order was place.  What happened to this feature and why was it removed?  Please see picture below.  I have made several phone calls about this question and cannot get an answer.  This feature greatly helps the business owner because we can correct the auto assigned times of pick ups and delivery's assigned to the customer.

[Joe]

Hi there, @coneywaffle - thanks for reaching out to us here and checking in! Good to hear from you.

This sounds interesting, indeed. I flagged this over to one of our Ecom specialists, and he is not aware of any ability to edit pickup dates and times from the Online Store historically. Is there any chance that you are one of the many merchants who migrated over from our previous version the the Online Store recently?

[margotblair]

Hi there,

I've been following the thread and forgive me if I'm confused on what Joe just posted. But yes, you definitely used to be able to change the pickup date and time in the cart, not during the checkout. But when they made it possible to select a future delivery date and time, that feature for the pickup time in the cart disappeared.

[coneywaffle]

I have screenshots of the ability to change order dates and times through the website.  Its was the same online platform we are using now.  We screenshot most of our orders.  Its was available for about a 3 week period.  Please see the receipts.

[JustinC]

@margotblair the option to edit pickup time and day now lives in Checkout, not within the cart. Not sure why the change was made but I can surface your issues with it to the Product Team. I cannot guarantee it will be changed back but I'll be the first to let you know when it does. 

@sugarlab Make sure Accept Delivery is enabled next to your location in Settings > Pickup & Delivery. Only then will the setting to schedule deliveries appear. 

@coneywaffle - I'm not sure why that feature disappeared. I can ask the Product Team and will be back once they respond. 

[JustinC]

@coneywaffle Back with a word from our Product Team. 

The edit tool within Order Management in Dashboard was meant to be available for orders that come thru the Weebly App which is needed to propagate the updated pick up time. Without the app integration, the updated pick up time won't relay back to the customer. By mistake, this feature was released in Dashboard with a few hiccups in functionality and therefore retracted. 

With that said, still not cool. I understand how it feels to use a feature beneficial to your day-to-day but then gets taken away. Totally cramps your flow and makes managing orders less convenient. 

I shared your frustrations with them so they understand your grievance. Hopefully we hear good news soon about the edit feature coming back to Dashboard. Stay tuned for updates 🙂

[TheGrazingFox]

What about deliveries in the future-next week-next month, etc? It doesn't look like  customers can schedule this even when this "Allow scheduled deliveries" button is turned on. 

[sugarlab]

Just wanted to check in on this again. I had the option to allow scheduled deliveries but then it's gone again. The option doesn't exist anymore for me so my customers can't schedule deliveries for the future. 

[SugarBakery]

I second this. Was just logging in to post this.

[CadrilFleuriste]

So we just turned scheduled pickup and delivery on and then immediately turned scheduled deliveries off. The times are way too specific. Our courrier service can't guarantee specific times like that. I would suggest you allow us to schedule morning afternoon and evening deliveries instead of a specific time, thanks

[TheGrazingFox]

Yes! Exactly! We need a window of time for a delivery. We also can not promise a specific time. This results in a lot of back and forth with the customer and dollars lost. 

[zoedeleu]

We are catering company and prepare meals to be picked-up on a specific day. In our online menu we have  for example a Valentine's Day special Dinner that people should pick-up on Feb 14th between 12 and 5pm AND they can also choose to get it delivered during a similar time period (we deliver through our own driver) However, there is no way for me to set up the delivery option in the future at a specific date. 

Can someone help?

[coneywaffle]

You can set up your delivery and pick up days and time frame in settings under Online> Pick Up and Delivery Option.   You can also allow customers to choose a future date and time at check out after they input their email, name and phone number.  You need to enable the feature in order to allow your customers to select their own date and time.  A box needs to be checked under "Order Timing Settings" Box: Allow Scheduled Deliveries.   Your customers will then be able to choose 2/14 at 3:00 so long as you have properly set your time frames and prep time.  

[zoedeleu]

That doesn't really help since what I want to set is a restricted timeframe for customer to get their order. like a specific date and timeframe of MY choosing. for example. I offer a Mother's Day brunch for pickup or delivery, so the pick up or delivery will be ON Mother's Day. I want to have only this as an option. not ask the customer to choose. and also want the confirmation email to specify that date.

[Christophe100]

Hi,

Once you allow the scheduled delivery and the customer picks up a date, does this information appear in the items or Transaction report ?

Thank you

Chris

[AshleyK]

Hi @Christophe100 and welcome to the Seller Community!! Great question.

I tested this myself and the transaction will show in your transaction history and sales summary on your Square Dashboard the day that it is placed, even if the order is still pending.

Please let me know if you have any other questions!!

[Christophe100]

Great, thx Ashley !