Login troubleshooting

[kenperrinsr]

I had Square on my iPhone for a couple of years.  I changed phones to an Android and the app did not transfer over.  I downloaded the app but it will not let me login with my signon and password.  HELP  

[VanKalkerFarms]

The first step is to make sure you have the right app.

https://play.google.com/store/apps/details?id=com.squareup

The login and password that you used to login into the app on an iPhone will work on an Android device. 

If that doesn't you could use the I forgot my password feature to help you recover your login password.

[SD923]

I can login on an actual computer but for some reason on my Iphone it will not let me. I have changed my password a few times to make sure it wasnt my error. Do I phones not accept this app? I dont know what else to do.

[Russell]

Thanks for posting and welcome to the community, @SD923.

The password should work on your phone as well. The keyboard on touch screen devices can make it easy to make a mistake, so be patient. You can also try delete the app and reinstall it, just to be sure you have the most current version. 
 

[luisa-tangofesh]

I am also experiencing the same issue. The device keeps on telling me the password is wrong even if it is not. It works when I login on a computer.

[kellyj]

@luisa-tangofesh

Sorry to hear you are having trouble logging into your device. Have you attempted to uninstall and reinstall the app? Sometimes that will allow you to log in again.