Is there any way to override a price in Square?

[happenstance]

We are having a large clearance sale this weekend and have reduced many items to flat pricing - i.e. $2, $5, $10. We need to ring in the individual items for inventory purposes, but how can we change pricing when it isnt a straight percentage?

[Chad]

@cleanprosupply Currently, variable discounts can only be applied to the entire sale. I will make sure to pass your feedback along to the product team. We are always looking for new ways to improve Square.

If you have any other questions please let me know! 

[lancem]

It is a severe limitation to not be able to manually override a price at checkout. Being able to manually set the price of items during checkout is such a fundamental retail POS function that I'm absolutely astonished that such an otherwise powerful POS system would lack this ability. We are a shoe retail store with thousands of SKUs. When items get put on clearance the discount amount can vary widely. I want my staff to have the ability to simply change the price on an ad hoc basis. I can create a workaround by creating a long menu of $ discounts such as $1, $2, $3, $4, $5, $10, $15, $20, $25, $30, etc.  Then we'll have to select multiple discounts that add up to the correct net total discount. Talk about a kludgy solution and one prone to errors. Please add a manual price override feature as soon as possible.

[Helen]

Thank you for sharing your experience in this post @lancem. I definitely see how it would be useful to be able to manually override a price and I'll share your feedback with the Point of Sale Team directly. If we have any updates on this feature we'll let you know here. 

[RagCo]

Square has a well-known presence in the POS community. I would encourage the company's development team to make this issue a priority and implement a price override capability since a competitor, VEND, offers this feature. Setting up the variables for the products can be cumbersome when it comes to tracking inventory and making sure the products are properly accounted for when used during a sale.

[Pasta-Nostra]

Yeah, it's amazing that they didn't think of that.  We spent almost 3 months getting the Square for Restaurants app up and running here, only to find that there is no way to adjust a price on the fly.  Going in, however, they assured us that we could easily do this.  It's a big company whose eyes are so far from its hands that it can no longer see what they are doing and whose lips so far from its ears it can't hear itself speaking.  

[Kassi_]

Hey there, @Pasta-Nostra - 

I wanted to get some more information on what you're looking for when it comes to overriding the price in Square. 

Are you looking to edit the price of an item at the time of checkout? Or is this something after the transaction has already been taken? 

I will keep an eye out for your reply👀. 

[Pasta-Nostra]

We are looking for ability to change the price of an item after it has been sent to the kitchen, but before checkout.  

Example: we send an order to the kitchen for a pound of of Parmigiano at $30 per lb.  No matter how you try, it is not possible to get a cheese to cut perfectly.  There is no dotted line.  So the final piece may be $29.50 or $31.00.  We want to go back and edit the original order to reflect this.  Clear?

We were told the system could to this when we were lured into using Square.  It was deceptive on Square's part, ie, dishonest.

We are not interested in a work-around of any sort.  So please don't show us yet another such idea.  

Our current plan is to send such orders to the kitchen via paper order, and then to enter the order in Square after the kitchen returns it with the final prices on it. 

Thanks

[Kassi_]

Thank you for providing more detail, @Pasta-Nostra. 

Completely understand your frustration with being able to edit this information at any point throughout the transaction. 

Right now, you have the option to edit the item price before adding it to the customer's ticket. I know this is not ideal for how your business operates. I would suggest making this Feature Request over in our Ideate Board, so it can be streamlined to our Product Team. 

[SmoothOperator]

We would also greatly benefit by having variable discounts applicable to single items!! I've found a workaround in that you can apply it to the whole bill, then remove the discount from items you don't want to discount, but that is a bit tedious when someone is buying a dozen items, sometimes with more than one discount.

[blacklabimaging]

It is really beginning to become a pain to sit down with a calculator and add up all the discounts for each item so we can take it off the whole order. Not only does this cause issues with over or under discounting items but then there is NO RECORD AT ALL FOR EXACTLY WHAT ITEM WAS DISCOUNTED  AND WHEN A RETURN HAS TO BE MADE HOW DO WE KNOW WHAT PRICE TO RETURN FOR THAT PRODUCT?? It's funny that we need to create a paper log so that we can research what we do on our fancy POS system.

The holiday season is coming and in our business, our vendors offer Instant Rebates that can change daily. We do not have the time to program each price change. The amount of work needed to do all this would cost more than just upgrading our old Quickbooks POS system. I keep seeing post after post of requests for what seems to be the most basic operations of a POS system that square doesn't offer.

Start working on listening to your customers, get these updates out or next year I see us going back to Quickbooks.

Fancy equipment that wows our customers only lasts so long. The losses we incur outway any benefit of a snazzy looking register system.

[Onofrio069]

This should be an easy fix, i have multiple price points and i am not going to manually calculate a dollar value discount! You should be able to click on the item in sale and then change it like you. Change tax or notes, qty just make the price a changeable variable. 

[winter68]

This would work except then sku's that apply in store and online would be effected. It would mean either a lot of manual tracking or creating double inventory.

If you used a variable with no price your online store would be effected as well.

Just make an override. Sometimes the simplest suggestions are best.

[blacklabimaging]

This would be a great feature to have. The ability to override a price at the time of sale.

We used Quickbooks POS and it gave us the option for adding a discount or changing the price on the fly. If we changed the price, it would calculate the percentage off and show that on the customer's receipt. We were also prompted to enter a reason for the discount: demo, damaged, sale... so we can know why the discount was given.

Hope to see this option soon!

[tester]

this is also very important to us

[VBGController]

There doesn't appear to be much progress on this in almost 3 years. I'm hopeful! I'll add my 2 cents... I've never seen a POS that didn't have a price override, however in some cases, I can see where this might be a safety issue. Regardless, I too am in desperate need for such a feature as the work-arounds are very cumbersome and error prone. For a bar for instance if I sell a bottle of domestic beer at $4 a bottle and track inventory, everything works great. However on a particular night, if I sell that bottle in a bucket of 5 (where you essentially buy 4 bottles and get the 5th for free) for $16, I need to change my quantity immediately to 5 (to not mess up inventory). Unfortunately, setting up a variable or price point messes up the inventory, so that's not an option. I can't apply a preset $ discount while viewing the item itself, so that's not an option. I can't override the price, so that's not an option either. So, I have to apply a $4 discount to the entire ticket, once I am out of the selected item window. I could deal with that I suppose, but wait, it get's trickier as that patron a half hour later wants another bucket, I have to go through this procedure again with yet another stumbling block ... I can't apply the $4 discount more than once, so I have to delete the discount from the ticket and then change it to $8 and so on and so on. Again, error probability is high and the process is cumbersome. I could eliminate all this with either the ability to have price points or variables with multiple quantities that don't create more inventory lines OR simply an override on the price.

[kanmagoshi]

I highly recommend you do a solution that I do which is leave a variation or a "Open Item" and leave the price BLANK. This will cause the system to ask you what the price is and require you to key in a number 🙂

[shelyn]

I'm assuming there is no price override feature for Square at checkout as I have yet to find it or a workaround but maybe someone else has.  I can apply discounts of course and use them all the time but on occassion I need to override a price - for instance, something has a small flaw and I am selling it for a set dollar amount (don't want to get into percentages) or for Black Friday last year I had items I was selling for a set amount and didn't want to change the prices in square so would prefer the price override feature, etc.  Does anyone know of a work around or is Square working on this feature?  

[mamac]

Here it is 2021 Square People. Has anyone been working on this issue? Let's do a little time travel back to that horrible year, 2016. I know, I know, we all are trying to forget 2016, but politics aside, is there a way to override a price in Square? It's been five years. Can we do it now?

[nchammock42]

No kidding... new square user. I have furniture I sell. % discounts don't do anything if I am making down an even 10/20/15 or whatever increment I want. Wonder if Clover has this feature. Shouldn't be this complicated to allow for real time Library items to be price adjusted outside of a %. 

[JJ_]

Thank you for taking the time to share your interest in this feature @nchammock42 I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers with similar interest in your request. 

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).

[CribDesigner]

I am in the process of switching over from Wave.  It appears this topic hasn't been addressed by Square so now I'm reconsidering.  I design houses for a living and many times my bill has a variable amount for a line item based on negotiated terms.  If I'm going to have to set up an item for each client due to a variation in amount, this will be a deal killer for me and I'll stay with Wave.  A price override should be a basic function of software of this nature.