Is there a way to add a star to a customers loyalty profile?

Is there any way to add stars to a customers loyalty program?  She was mistakenly not reminded to give phone number one two qualifying cash transactions and is upset....

 

Thank you!

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@avagrace - You sure can! 😉  To edit your individual customer’s reward, just follow these steps:

 

  1. Log into your Square Register App.
  2. Tap the three horizontal lines > Customers.
  3. Select your customer group.
  4. Tap on the correct customer (or create a customer).
  5. Scroll to Loyalty > tap Edit.
  6. Use the + / - tool to edit their number of stars.
  7. Tap Save.

PS) If my answer solved your problem, would you mind marking it as "Best Answer"? That'll help the rest of the community find what they're looking for. If not, just write back, and I'll continue to help. Thanks!


Sean
he/him/his
Product Manager | Square, Inc.

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@FM currently you can only adjust stars via the Customer Directory. You will not have the ability to enroll customers in your Loyalty program from the Customer Directory. So on her next purchase she can enroll and you will be able to adjust their stars manually. 

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Why did y’all take that feature away? We were able to do it before. It was super handy - people constantly fudge up the entry and we have thousands of customers how are we supposed to remember her the next time she comes in. Please ask the team to consider bringing back this ability. We used it all the time. Thanks. 

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Can I edit customer loyalty stars from the dashboard?

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Square Community Moderator

Hi @BrownDog

 

I've moved your post to this existing thread. 
 

You can edit the loyalty stars from your Square Dashboard. 

 

Check out the Best Answer in this thread and it should get you pointed in the right direction. 

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From what I am reading, at this time you can only edit stars from the app, not the dashboard. Is this correct?

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Square Community Moderator

@BrownDog That's correct, you're only able to edit loyalty punches in-app. 

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