Inventory Q&A: Ask our product team anything about Square Inventory 📊

[Tom]

Calling all sellers — especially those signed up with Square for Retail and Square for Restaurants. Our product team wants to hear your inventory questions and feedback!

On Wednesday, May 11th, we were grateful to have Mukta Dhanuka (@Inventory) and her team in our forums to address questions and feedback about Square Inventory. See the thread below for answers to your questions and keep watch for a summary of the top themes discussed.

To learn more about Square Inventory and its features, take a look at our Support Center: Basic Inventory Management. 

A few example questions:

• What are the best practices that will ensure I'm getting the most out of Square Inventory?
• What are the latest feature improvements with Square Inventory?
• If Square Inventory could take care of "_______," it would save me so much time and help me run my business more efficiently.
• I can’t seem to figure out “______” or I need help with “_________”.
• An inventory issue that keeps me up at night is “____________”.
• I wish Square for Restaurants or Square for Retail would support “________”.

Note: We can't share specific details on our product roadmaps, though this information will be helpful as we continue to make improvements.

[HbMegs]

I'd love if Square could accommodate bakers by allowing customers to add specific/personal customization to the orders the place. For example, they order a "Happy Birthday" Cookie, and they could then have option of supplying the name to be written on the cookie so that the Cookie would say Happy Birthday NAME HERE. (Or if this feature is already available, how does one set it up when creating the item?)  Much obliged!

[Nima]

This would be great, especially if we could choose which items it applies to (rather than all or nothing), and if we could control the character limit! (If, for example, cakes of different sizes could allow more or less writing)

[Inventory]

Hello @Nima @HbMegs - Thank you for your question. Do you want to set this up on Square Online?

Square online supports text based modifiers which can be used for such customizations like "add a name" and you can assign a character limit. Currently, for Square Online, these can only be setup and modified in the Square Online Catalog: https://squareup.com/help/us/en/article/6869-item-modifiers-in-square-online-store

[Inventory]

Hello @HbMegs - Thank you for your question. Do you want to set this up on Square Online?

Square online supports text based modifiers which can be used for such customizations  like "add a name" . Currently, for Square Online, these can only be setup and modified in the Square Online Catalog: https://squareup.com/help/us/en/article/6869-item-modifiers-in-square-online-store

[HbMegs]

Thank you, will give it a go!

[ryanwanner]

Hi @Tom and @Inventory !

I have a couple of wishes for Inventory to be more robust overall...

-The ability to have common ingredients drive inventory counts on multiple items. Example, if I have Pulled Pork used in multiple entrees, I'd like to be able to have an inventory count on the Pork. When its inventory is zero, every item that has the pork in it gets inventory counts set to zero automatically.

-The ability to have inventory counts on modifiers. Keeping with the pulled pork example from above, my workaround is currently to have the pork show as a modifier to the item instead of a variation of the item. When we zero out the counts on the pork, I manually go into the modifier group and remove it. Having sold out options here would eliminate the manual work.

Thanks for considering these and all the other ideas and thoughts in this Q&A!

[Inventory]

Hello @ryanwanner - Thank you for sharing your inventory use-case. It is currently not possible to set up an item bundle/recipe for sale such that inventory is automatically decremented for each component of the bundle/recipe when the bundle/recipe item is sold. Our team is actively working on incrementally adding this inventory functionality including a sold out feature for modifiers. We will contact you for research as we build this. Please DM me your contact information so that we can set up a follow up meeting.

[bbrier3]

We run a wine and cheese shop in the Las Vegas area. This "bundling" feature was one of our most important feature requests when we signed up with Square two years ago, but we still signed up with Square as no one really seemed to do it either (at least not in the systems within our price range). 

In our case, we sell a Happy Hour package that includes a variety of wines. Each different wine is set up as a modifier, exactly as in Ryan's case above. Our solution is also similar; we have to manually adjust the inventory of each wine periodically. This of course leads to the the low stock warning not being useful at all on these items unless the adjustment is done continually, which is impractical.  

We also sell gift baskets that are an assembly of many of our products. The impact of these sales is even more dramatic, as far more items are involved. 

We've been waiting two years for this issue to be addressed. Please, please fix!!!

[TCSlaguna]

Hey @Tom and @Inventory

Inventory Counting feature on iPhone: 

It would be great to have a cloud backup of each person's scanning progress. We had one employee who lost two hours of progress because the app crashed. We immediately told everyone to click submit every fifteen minutes to not lose progress. 

Thanks!

[LeahfromProduct]

Thank you for the feedback, we agree that losing your counting progress if the app crashes isn’t acceptable when counting is such a time consuming process. Right now, our counting tool works best for cycle counts (where you spot check a few items and ensure the counts are correct). You’re right to direct your team to save progress regularly. We’re in the process of building support for full store counts and saving progress along the way will be supported with this launch. 

[TCSlaguna]

Fantastic! Thank you @LeahfromProduct for the insight on exciting things to come! 

[TCSlaguna]

Hey @Tom and @Inventory

Inventory Counting feature on iPhone: 

When you scan an item, the text input pointer is on the previous item. (Picture attached). You have click on the item you just scanned and then input quantity. This adds one more step.

Thanks!

[LeahfromProduct]

Great callout, looks like this is showing up in the “Receive Stock” flow. Are you also observing the same behavior when counting inventory? We may need additional details, do you mind sharing what App version? Your app version can be found by opening the app and navigating to the “Support” section. You’ll see a number listed next to a field titled “App Version”

[TCSlaguna]

Counting Inventory interestingly has no text input pointer. 

Once a year we zero out all items and "Receive Stock" to do physical inventory. We cannot use Count Inventory for this because each employee scans a section of the store. If the same product is in two different sections, only the last count would prevail (the other sections would not be counted).  

App Version 5.90  

Thanks @LeahfromProduct !

[TCSlaguna]

Hey @Tom and @Inventory

Inventory Counting feature on iPhone: 

If you manually input the SKU of a product you have already scanned, it does not add a quantity of one to the current count. Instead, it adds it as another line item.

Thanks! 

[LeahfromProduct]

Great callout, this is unexpected behavior and our engineering team will be looking into this bug to resolve it. We may need additional details, do you mind sharing what App version? Your app version can be found by opening the app and navigating to the “Support” section. You’ll see a number listed next to a field titled “App Version”. Do you mind sharing a screenshot of the result?

[TCSlaguna]

@LeahfromProduct 

Actually the behavior in App version 5.90 is different than prior versions. 

Let's say I start with: N6042: Q4

I manually search for N6042, select, click "Add 1 to list" 

The updated page will still show N6042: Q4

[TCSlaguna]

Inventory Q&A: Ask our product team anything about Square Inventory

Hey @Tom and @Inventory

Feature Request:  Vendor Item Library: Quantity On Hand

Thanks!

[Inventory]

Hello @TCSlaguna - Thank you for sharing your feedback. This feature is currently not planned. In the coming days, our team will evaluate all product requests shared during AMA for backlog refinement.

[TCSlaguna]

Ok. Thanks for letting me know @Inventory 

When assessing the product request, please consider lost customers due to lack of this feature.