If I start a new recurring invoice it comes back declined. Charge same card individually, it works?

[spitfire]

Everytime I create a new recurring invoice recently (since the last time Sqaure updated the system) it comes back declined. This is beyond frustrating and making me seek other options. That said, I have a number of customers who use this feature (set up for quite a time now) and don't want to leave if I dont have to. Still, we are loosing customers because this process which used to be easy is now very frustrating and complicated.

Is there some way I can KNOW if the card is going to be declined? All of the information is accurate and correct, plenty of money in the account. Even our own company card was declined!

C'mon Square. You got one chance to help me here or I'm gone.

[katieand]

Hi @spitfire - Sorry for this frustrating experience! 

As a first step, I would just double check that all the CC info you have saved is still current/matches the customer's card. We've seen a few cases where a digit or two are off and that's why recurring invoices are coming back declined. 

I also suggest you give our CS team a call since they'll be able to see behind the scenes of your account and can help you get this sorted out!