I have added a sales tax on my item my online store, but it doesn't add it into the total.

I have added sales tax to an item in my online store, it shows up when checking out but it is not added to the total price. How can I fix this?

6,686 Views
Message 1 of 7
Report
6 REPLIES 6
Square Community Moderator

Hey @beckwarby

 

Whenever you set your tax calculations you have this options at the bottom of the page to add your taxes.

Let me know if this doesn't do the trick for you! I will keep an eye out for your reply👀

Kassi
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
6,631 Views
Message 2 of 7
Report

@Kassi_ I have those boxes checked and it still doesn't work for me. It shows on the order (when I get the email) a dollar amount for the tax, but it doesn't actually add it to the final total.

 

Image 6-21-20 at 12.53 PM.jpg

6,623 Views
Message 3 of 7
Report
Square Community Moderator

@jenglove -

 

Thank you for checking those settings for me! At this point, I would recommend calling our Support Team directly, so they can take a deeper look & possibly send a ticket to our engineers for this. 

 

 

 

 

 

 

Kassi
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
6,606 Views
Message 4 of 7
Report

Did you ever get this adjusted? Mine is setting up just like your image above... taxes not added in at all. Thank you

@jenglove 

6,591 Views
Message 5 of 7
Report

No. I was told to call into customer service so they could see what was wrong. I never did.

6,589 Views
Message 6 of 7
Report

@jenglove Okay dang I cant get any help from support... waiting. Thank you

 

 

6,587 Views
Message 7 of 7
Report