I have a question about unpaid invoices?

[Afro_Tamer]

How does an unpaid invoice get created? My client confirmed she paid via the square app and the payment went through. I checked my emails and saw 3 from square saying she had an unpaid invoice. So my question is, what causes a unpaid invoice to be created? Is a declined payment, her backing out of the screen, or something else?

[Alex_]

Hello @Afro_Tamer,

Thank you for posting in the Seller Community. Welcome.

For this question, I recommend contacting our Support Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.