I have a cancellation policy but I couldn't charge no show fee

[Rdaletto]

I have my cancellation and no show policy enabled. The appointment said it was protected for now shows by card number xxxx. Yet when I selected No-Show, nothing happened. All it did was delete her appointment and label it as no show. There was no option to charge a fee and when I open her missed appointment on her client tab there is no option. What am I missing here? How do I charge the no show fee?

[AshleyK]

@Rdaletto it sounds like you may have missed a step. Do you remember checking a box to charge the client's card?

To charge a no-show:

1. Log in to your Appointments Dashboard and click either the Overview or Calendar > locate the booked appointment.
2. Select Mark As No-Show > check the box indicating to charge client’s card.
3. Click Record as No-Show And Charge.

If your customer’s card is declined, you’ll need to follow up with them directly.

[Arabella22]

i can’t figure out this either! It didn’t give me an option! I’m getting very upset! 

[Alex_]

HI @Arabella22,

In this, we recommend contacting our Support Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.

[AmandaFalvo]

This happened to me today as well, and this is the first time it's happened so it's not something I am doing wrong. I am very upset about it. Square has also stopped sending notifications when someone requests an appointment which has cost me money as well.