I had a transaction that initially showed it went through then customer left it showed up declined

[Asteppic]

I recently signed up for square .. I went to make my first transaction and the cc is being declined .. I'm manually entering the credit card can someone tell me what I'm doing wrong 

[Tom]

Hey @Asteppic — thanks for getting in touch and sorry to hear about the trouble with this payment!

This article may help clear things up. Unfortunately, I'm not able to address this in our online community as this is a public space. For your privacy, please send the transaction details to our Support team directly. Once we have that information, we'l be able to get to the bottom of what happened. Thanks for your help with this.

[eman1234]

Hello. On8-3-16at4.35 master card [personal information redacted] I pick up the person taking him to air port the fare was $59 I made a mistake I charge him$9 would u please fix it thank u. 

[Tom]

Hi @eman1234 — sorry to hear it! Please send the payment details to our Support team directly using this secure form: http://squ.re/contact. Once a team member is able to take a closer look at your account, they'll be able to assist with next steps. Thank you for helping us maintain your account privacy and security.