I got locked out. Asked for my pin after signing in and now im limited to just taking payments...

Should I contact customer support?

 

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HI @Mwkop86, welcome to the Seller Community. 

 

Thanks for flagging this! If you recently set up Team Permissions in the Team Management section of your Dashboard, it could be the case that you are using a pin assigned to an employee with restricted permissions (just checkout) rather than an owner pin.  

 

When you have moment please log in to the Team section and ensure: 

- If you have an employee set up, please double check their pin/passcode 

- You the owner have a pin/passcode assigned to you

 

After doing so, try log in on the app with the owner pin. 

 

 

Then if you are still not able to fully access your account, please feel free to reach out to our Support Team

 

I hope this is helpful!

 

Breffni
Community Moderator, Ireland, Square
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