How to go back to a sale from yesterday that was incomplete?

[BStix]

I finished a sales transaction yesterday and my reader said it was incomplete.  How do I go back today?  I have the customer information but I ran the chip card and it looked complete but it never registered as a sale.

[Joe]

Hi there, @BStix 👋 Thanks for reaching out! Welcome to the Seller Community. We are happy to have you.

Currently, there is not a way to backdate an unsuccessful transaction and complete it. Our system is very linear - meaning that a transaction has a specific timestamp that will always display when a transaction was actually completed, rather than when it's started. 

If a transaction was unsuccessful, we recommend re-attempting the transaction altogether. 

I hope this information is helpful! Please don't hesitate to reach out with any questions.