How to clear balance on EGift card without redemption code

[Mandylynnalb18]

How do you clear the balance of the EGift Card if client does not have it ? I know the last 4 digits of the card used and I see them in my transactions. I can’t figure out how to do this. 

[puka · Accepted solution]

Hey @Mandylynnalb18 - Since you don't have the 16 digit number of the eGift Card, you would need to clear it within your Dashboard using the steps below.

1. Sign in to the Sales section of your online Square Dashboard > Transactions.
2. Search for the eGift Card sale by:
   • Filtering the transaction search by item > enter eGift Card.
   • Searching the receipt number from the eGift Card’s purchase.
   • Searching using the last 4 digits of the eGift Card.
3. Once you’ve located the transaction, select it and click the blue eGift Card number in the transaction details.
4. Click Clear Balance.
5. To confirm this request, enter the current eGift Card’s remaining balance.
6. Click Clear.

Hope that helps!

[Chiot]

Followed the directions above and it only shows the Transactions /  Gift Cards that have been cleared; not the Gift Cards with a balance, waiting to be reimbursed.

[Arie]

Hi @Chiot,

Check out the Gift Card Overview section of your dashboard to see cards that still have a balance. From there, you search for a gift card and clear the balance, too. 

Please let us know how you go!