How do you "Void" a transaction that was processed in error to ensure guests recieve access to the funds being held in their account in the most expedient manner?
How do you "Void" a transaction rang through in error or for training proposes so the item does not show in gross sale for the category? This seems vital as the product was never "sold" and therefore should not be accounted for in gross sales. Note the keyword "sales" in term gross sales. Simply suggesting the use of the refund feature does not cut it, especially from an accounting stand point which states that gross sales is calculated prior to refunds as mentioned below.
"Gross sales are the grand total of all sale transactions reported in a period, without any deductions included within the figure. Net sales are defined as gross sales minus the following three deductions:
- Sales allowances. A reduction in the price paid by a customer, due to minor product defects. The seller grants a sales allowance after the buyer has purchased the items in question.
- Sales discounts. An early payment discount, such as paying 2% less if the buyer pays within 10 days of the invoice date. The seller does not know which customers will take the discount at the time of sale, so the discount is typically applied upon the receipt of cash from customers.
- Sales returns. A refund granted to customers if they return goods to the company (typically under a return merchandise authorization)."
Your POS system as is does not allow for accurate reporting of gross sales since there is not a way to remove training transaction and erronious entries from the gross sales figure through the use of a "Void" option.
Please fix your POS system. Bump
