How do I upload a photo of my Apple Pay Marketing Kit to my Dashboard?

[Denver]

Trying to set up the Apple Pay for limited free processing. The instruction say to upload a photo of the display materials from the dashboard but I can't find anywhere how to do so .need help please

thanks

[Sean]

Hi @Denver. While it can take a few days for this request to appear in the Square Dashbaord after the reader arrives, I went ahead and adjusted your account so you should see it now. Just log in to get started. If you run into any other issues, just let me know! 

[encore_kids]

Hi Sean, I have the same problem. No link to send the photo

[Chad]

Hello @encore_kids! It should be on the top left corner of your Dashboard now. 

[ThaiVilla]

Hi Chad! I can't find a link to send a photo either. Can you help?

[puka]

Hey @anaxidemos and @ThaiVilla - Has the notification shown up on the Dashboard for either of you? Sometimes there can be a delay. If not, let us know and we'll have someone look into it for you!

[MotherMercy]

I have looked everywhere and can't find out how to upload the picture of my set-up to get the credit. I see references to it on the website, but no links or solid leads to follow. The URL given on the packaging of the equipment takes me to a page that has nothing to do with the credit.

[puka]

Hey @MotherMercy!

Sorry for the delay here. Sometimes there will be a lag between when you receive your Apple Pay kit and when you will see notification in Dashboard. If you don't see it by the end of the next business week, please email our Support team who can help you take a look at it.

[anaxidemos]

I have the same problem, can't upload a photo and can't find any help to do this.  seems like it's impossible and a ploy without giving you the actual deal. 

[theqbbq]

I have sent several e mails about getting a link to upload my apple pic for credit but have not had one reply in 2 weeks now,why have email if you don't respond to incoming msgs? Can you get the link to my dashboard soon..thks [email protected]

[DaoDeJing]

Same problem with me. I've had my reader for several weeks now. Nothing that I can see in the "get free processing" area other than a link to share with people and a button to order another reader/kit.

[puka]

Hey @DaoDeJing - Definitely reach out to our Support team and they can check out your account for you.

[Pariskelley]

The link isn't present in my dashboard either. 

[Helen]

Sorry to hear that @Pariskelley! Please let our Support team know you're having trouble, they'll help you set this up! 

[fotoseller]

I have exactly the same issue.. it’s been couple of weeks I have had the device and no link to be found anywhere.. 

[puka]

Hey @fotoseller! As we've suggested above, please reach out to our Support team so that they can help you sort this out.

[fotoseller]

Can you send a link or number of the support team, cause every time its taking me to the same page with pre existing articles on frequently asked questions but no solution anywhere to be found.

[puka]

That's the correct page. You can just click "I Don't See My Issue" or "I Still Need Help" and it leads you to the contact form.

If you want to get in touch with the Support team via phone, you can reach them at 1 (855) 700-6000 on Monday - Friday from 6am - 6pm PST. Please note that you'll need to have a Customer Code to get through to them.

[fotoseller]

Thank you so much 🙂 

[KAustin]

I'm having the same issue.  I've contacted support and the link they gave me doesn't work on my iphone or my computer.  I wish they'd make this process a lot easier.  Someone please help!

[EJ_]

@KAustin Give our Support Team a call and they can walk through this with you on the phone.