How do I stop an egift card email from sending for a customer that would like to cancel their gift?

[thirdspace1]

We have a guest who purchased an eGift Card for someone else. They scheduled it to send on a future day. They no longer want to send the eGift Card and would like a refund. I was able to refund the customer and clear the balance. However, it appears the gift card will still be emailed to the original recipient but now with a zero balance. I cannot figure out how to stop the email. 

[Kassi_]

Hey there, @thirdspace1 - 

Thank you for reaching out about eGift Cards. Whenever you refunded the gift card it zeroes out, so it cannot be used. 

Since it is a zero balance invoice, the email if sent will show $0.00. 

Currently, there isn't a button or drop down menu tasked to stop the email directly.