How do I dispute a charge from a Square Seller?

[Billy2]

The title of this thread has been edited to best reflect the subject matter.

Hi could someone please help me file a charge back for goods  never received?

thank you

[Joe]

Hi there, @Billy2 - thanks for reaching out here on the Seller Community! 

If you are a customer who has not received the agreed upon goods or services from a Square Seller, we recommend reaching out to your card-issuing bank to initiate a dispute. They will insure that your issue is resolved quickly and efficiently.

It's important to remember here that Square does not have any authority when it comes to deciding a resolution on a dispute. That action is totally and completely up to the customers card issuing bank. More info on dispute resolution here.

I hope this information is helpful! Please reach out if you have any questions. We are here to help!