You can connect your new contactless and chip reader wirelessly via Bluetooth Low Energy or by plugging the USB cable into the hardware hub on your Stand.
To connect your reader wirelessly:
- Press and release your reader's button to turn it on.
- Go into your device settings to ensure Bluetooth is turned on.
- Open the Square app and tap the three lines, then Settings > Card Readers > Connect a Reader. (On an iOS device, you can tap Contactless + Chip Reader.
- Press the reader's button for 3–6 seconds to put it into pairing mode.
- Release the button as soon as you see the orange flashing lights. If the lights turn red, you've held the button too long and need to try again.
- When your reader appears on the screen, tap it. That means it's paired. The reader will be listed as Ready in the app.
Have a look at the video tutorial below, and learn more in our Support Center: Set Up the Square Contactless + Chip Card Reader.
Connect via Bluetooth LE:
Connect via Square Stand:
If you're having trouble with your connection...
- First, make sure you're using one a compatible device at http://square.com/compatibility.
- Then, check that your device's iOS or Android operating system us up to date
- Finally, confirm that you're running the latest version of the Square app.
This article has more troubleshooting tips: https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting. If none of these steps work, I will escalate your issue. But hopefully we can figure out the issue to save you the extra back and forth.
