How do I change the email address that exported orders goes to?

[ralstonr]

I need to change the email address that exported orders from my online store (weebly) goes to. They don't go to the email of the logged in user, but the account owner.

[isabelle]

Hey @ralstonr!

Thanks for posting in the Seller Community. This is something we can adjust on our end. 

Please give us a call or send me a private message detailing the email you'd like to receive the reports to.

Please note that the report will only go to the account owner. 

[TazaChocolate]

Hello we are also looking to have exported orders sent to a different email address. Is the best way to do this to contact support directly by phone? 

[Valentina]

Welcome, @TazaChocolate - we can give you a hand with this!

Reaching out directly by phone will be the fastest way to make this change. However, as @isabelle mentioned above, we're happy to give you a hand here as well. Please send me a private message here with the email address you'd like to receive these reports at.

[idigbooks]

I updated my email address on the Square dashboard on the Account Settings page (

https://squareup.com/dashboard/account)

However, when I have an order placed on my Square Online site, the order notification is going to the old email address. (The payment received notice goes to the new email).

When I go to Account Settings in Square Online, my old email is still showing. (https://square.online/home/account/payment). It won't let me change it on that page when I click on Manage Account. There is a message that says, "To change your email or password, go to Square." As I stated above, I already changed the email on that page.

[ashc]

Heya @idigbooks,

I moved your post to one of the existing threads that addresses this issue.

Please give our direct CS E-Comm team a call who can get this email updated for you.

[idigbooks]

Thank you. I clicked on the link you posted and sent a message.