How do I cancel a transaction and start over?

[Isla]

How do I cancel a transaction and start over? I find that Square won't let me do this.

[Stellar732]

click the arrow in the top right corner. select clear items.

that should do it

[Prairiegal]

i put in a test transaction but I cannot delete it. never used a credit card

[Prairiegal]

won't let me. cannot see any arrows at top right

[ronelda]

I put in the wrong amounts (before sale is completer) but I can't delete them

How do I start over. Noone has been charged yet.

[Stellar732]

@ronelda

If the above answer isn't helpful, you can also select the item. The item detail screen opens. scroll to the bottom of that screen and select "remove item."

🙂

[Prairiegal]

brand new person here! I see transaction details 

[terribrandley]

I am using an Android and have the same problem. I can't find an arrow or "Virtual Terminal" or anything else.... thanks

[MyGFKitchen · Accepted solution]

Touch or click on the "Current Sale" right above the charge amount. Then touch or click "Cusont Amount", and then "Remove Item".

[terribrandley]

Thank you!!! This worked!! 

[OneWildHoney]

How do I remove an item prior to checkout if it was added by mistake

[JustinC]

Thanks for posting @OneWildHoney

To remove an item from the sale, tap Current Sale above the charge amount in the blue box. Swipe left on the item and tap the red Delete button.

[joanec]

I need to cancel a attempted transaction.  How do I cancel it?

[isabelle]

Hey @joanec!

You can refund the transaction:

1. Visit Sales > Transactions in your online Square Dashboard.

2. Select the payment you’d like to refund > Issue Refund.

3. Enter the amount you want to refund and the reason for the refund.

4. Click Refund.

Would that work? Is it already processed? 

[IndyCBDPlus]

a gift card transaction was completed and now to complete a refund it is asking for a gift card to put the value back but there is no money received from the system. 

[JJ_]

Hello there @IndyCBDPlus 

If a transaction was settled using a gift card then the money can only go back to a gift card. If you wish to refund a gift card back to the original payment method then you would need to find the transaction in which the Gift Card was loaded/created and refund that particular transaction.