How do I Link or Change my Bank Account?

[alecount]

How and where can I change the bank account that is linked to my Square Register Account?

[Ckd2]

This reply created from merging an existing thread: "Change bank information" The author has been notified via email.

How to change bank information 

[Tonyoke]

This reply was created from merging an existing thread: Money is stuck on my card. Can't get a bank account.

Took a payment. That worked. But now I cant do anything with the balance. Wont let me use the card on Venmo. Keeps declining.

[Valentina]

Hi @Tonyoke, you will not be able to link a Venmo account to your Square account, as Square requires a transactional bank: an account that allows for both transfers and withdrawals. The reason for this is to support refunds or chargebacks - Venmo, like PayPal, is not a transactional bank account.

I moved your post here so you can learn more about linking a bank account from @Kelly's answer.

[Shooter193683]

My bank account Information is correct.  I can not change my bank account

[Shooter193683]

your system states my banking information has been verified but the connection failed

[Esf11]

Does it need to be done on computer?

[Kassi_]

Hey there, @Esf11 - 

Welcome to the Community.

You have the ability to change your bank account on your Dashboard or your Point of Sale app. 

Checkout this Support Article that has the step by step guide to do this through either option.

Please let me know if you have any other questions. 

[Chelle]

I've done all of this and dont receive the verification email (not in spam, etc.). I've resent the email 3-4 times over the past 48 hrs and still haven't received it. My email is correct (I receive all other square emails). Any thoughts?

[Ria]

Hi @Chelle - Welcome to The Seller Community, it's always nice to see a new face 😊

This sounds frustrating.

Sounds like you're in a one off situation that will need to be manually sorted out by one of our Customer Support Advocates. You may need to use an alternate email for the sake of receiving this correspondence.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[OLIVIA3]

I have yet to received an email or any form of communication from Square trying to resolve my issue at this point do you have over $5000 that belong to me if I don’t receive immediate action within the next five days I will seek federal assistance in resolving this issue

[OLIVIA3]

I have tried multiple times and it doesn't let me 

[MayaP]

Hey there, @OLIVIA3 I am sorry you are having some issues. 

I just want to make sure I understand what is going on correctly. You are trying to change your bank account and our system won't let you? Are you getting any error messages? 

[OLIVIA3]

No 

[OLIVIA3]

No

[OLIVIA3]

Yes I did that but it didn’t work 

[Aldente69]

Please provide me with an email or phone number so we can change bank accounts. We had to close one account due to the theft of some checks.

[Kelly]

@Aldente69 Check out the info above on how to edit your bank account. 

[OLIVIA3]

I followed the information on how to change the bank account and didn’t work. I did it multiple times so I just cannot longer do it. It’s too frustrating.

[OLIVIA3]

I did that and it didn’t work 

[OLIVIA3]

There was no theft I have never used a card with out consent or costume knowledge 

[OLIVIA3]

I have posted it already