Hi @Laurali. From your dashboard, find the transaction in your transaction list. Open it and tap on the three dots in the upper right corner, then select Issue Refund. Enter the amount to be refunded and submit that. This will be returned to the customer’s payment card. Please note that you will not be refunded the Square fees on the amount of the refund. However, the customer will receive the full amount of the refund you enter.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
