How can I change my email address on my invoices?

[fxghost1]

Help!

How can I change my email address on my invoices?

[Spenser]

You can edit your publicly visible business info, as well as your account email, right from the Dashboard. Check out the steps in our Support Center. 

[dhbuckley]

I have changed my profile email address but when I send an invoice, it uses the old one. Can you offer any suggestions? The email address change has been successfully processed and I have set up 2 factor authentication, in case relevant.

[EJ_]

@dhbuckley Your invoices should reflect the new information. 

The information within the Business Profile section of your Square Dashboard is what your customers see on receipts, invoices etc. 

Was this not happening? If not, can you provide a screenshot? 

[dhbuckley]

[IMAGE REMOVED]

Hi. Sure. See screenshot. 

[dhbuckley]

Btw, cancelled invoice, sending advice to customer (me) and old email address remains on cancelation notice, as on original invoice. For me, this is an issue. Thanks.

[dhbuckley]

Just to be thorough, here is a screenshot of the address as reflected in my profile, this sent after the previous.

[IMAGE REMOVED]

To sum up, it is an issue for me not to have the address change globally, across Square. Of course, eventually, it would be great to simply verify various email addresses, as one can on LinkedIn and other platforms, and as long as they are authenticated, allow them to be used, for an invoice or in any other way.

For now, I'd be happy just to have this change populate to my invoices...;-D

Thanks.

[dhbuckley]

Tried again, to see if it was just not populated yet; ng, still using old address. Thanks.

PS REALLY love my autopopulated Walrus avatar. Way cool; walruses rule!

[EJ_]

@dhbuckley Thanks for that information. For sake of privacy, I've removed the images that reflect your email address. 

Based on the information and images you've provided, it looks as though you've updated your Account email address, but not your Business Profile email address. 

Account Email Address is the email address you'll use to log in and to receive important notifications and communication from Square. 

Business Profile Email Address is the email address that your customers will see for contact purposes. 

You'll want to update the email address in your Business Profile. 

If you run into trouble, we might need to walk through this with you. Feel free to give our Support Team a call and they can get you taken care of. 

[dhbuckley]

Hi EJ. I was able to change the business profile and it is sticking now.

I would say that the difference between the 2, Business profile email address and Account email address is not made clear and could be improved.

Being able to simply have 1 Master email address as well as secondary, authenticated addresses would be a good way to go and should be considered, imnsho.

Many thanks for your support.

David

[EJ_]

@dhbuckley Glad everything worked out David. That's awesome feedback for me to take back to our Dashboard Product team! 

I'll definitely send this over, so keep an eye out for updates in the future. 

[Deanna1]

Is there an update on allowing more than one email to be used for invoicing? It is confusing for a customer to place an order with one person and receive email from another. It also makes the sales in our special order category inaccurate.

Thanks

[Chad]

Hello @Deanna1 currently we don't have any updates regarding being able to change the email address that invoices are sent from. If anything changes a member of the Community Team will update this thread! 😀

[trailerwrangler]

Sorry but I have tried multiple times to make the requested changes to my invoice email receipt and it simple will not work!  This needs to be corrected!