Gross sales, average sales, and category messed up after large refund.

[rdcwine]

I have liquor store. one customer bought 1700.00 liquor and wine. his payment did not went through so that transaction was moved as other transaction. my gross sales and net sales was so high because of that declined transaction,

so I did refund but still my Gross sales is high, my average sales changed dramatically because of that one transaction. how do I make it that correct?

[Donnie-M]

@rdcwine Gross sales won't change with a refund.  You will have to look at "net sales" to see what you actually did.  It will skew your average sales for that day/week.  Because you completed the transaction another way it will show up that way.  The only way to avoid this is to actually void the transaction.  For accounting purposes, the best practices call for keeping records on everything.

As far as any reporting for taxes etc, you would never use gross sales, only net sales.  Net sales is what you actually collect after any discounts or refunds etc.  Your accountant can easily correct this for any reporting forms if you are unsure how to do it.

Hope this helps,

Donnie-M