Error Trying to print shipping label

[TMoseley2]

When I try to ship an international package, I get the following error and cannot seem to get the system to allow me to create a shipping label even though I enter the information it states is causing the error.

The sender address must contain a first and last name, or a company name must be added.

[Alex_]

Hello @TMoseley2

Thank you for posting in the Seller Community. Welcome.

This definitely sounds frustrating. What internet browser are you using? Also, when did this begin occurring?

Please let me know by replying in this thread. I'll keep an eye out for your response.

[TMoseley2]

This started happening the day I made this post. I have an order I cannot ship because of the error. I tested in Firefox, Chrome, and Edge and get the same error. Internet Explorer Weebly doesn't even work.

[Alex_]

@TMoseley2,

Understood.

In this case, we recommend contacting our Online Store Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.

[TMoseley2]

It would be nice if Weebly wouldn't hide the contact information. I have not been able to find an email address or phone number to contact anyone for help. Support information should be easy visible when clicking a support link.