Donor wants to stop recurring donation

[Eliast]

We have a donor who wants to discontinue a recurring donation setup sometime ago.  How do I stop the donation from recurring .

[JustinC]

Hey there @Eliast - was the recurring donation set up using Online Checkout links or Invoices? This will help me give you best steps on stop it. 

[staceyMI]

I have the same question - and in my case, the recurring donation was setup using online checkout links.

[Joe]

Hi there, @staceyMI - thanks for taking the time to reach out! 

All customers can cancel their subscriptions from each automated emailed invoice received after a scheduled payment. Your customer will receive a confirmation email once the subscription is cancelled.

In other words, you can point your customer directly to their automated email!