Solved: Re: Dog Grooming Pet Profiles - Page 2

wigglewaggle · ‎12-26-2020

Hi there!

I am a dog groomer and currently use square appointments for all my booking. I am wondering if there is anything in the works for making pet profiles that nest under customer profiles (especially, for people who have more than one pet). If not, I would be super interested if Square would look into making a more dog groomer friendly addition. Even if I have to pay monthly for it. Can we please make this a thing if it isn't already??? Thanks!

DogGroomerNC · ‎12-28-2020

Hey I’m a dog groomer also and I would love for square to make something specifically for us. There are a lot of features we need. But until they do, I figured a way around it that works well for me. I’ve been using square appointments for over a year and I customized my customer profiles so I can add all the info I need on the owner and additional info on up to 6 pets per owner. It’s pretty easy and is super helpful for me to stay organized on what each pet is like. Here’s what I did...

sign in to the standard square app (you cannot do this in square appointments app, maybe it works on the website though idk)
Open the Menu and select Settings
Select Customers
Select Add Custom Field and customize to your liking.

This is where you can be creative and add sections to the customer profile for additional info of your choice. Here are some screenshots of my set up as an example.

I have these options basically repeat themselves all the way through P6 or “Pet 6” and each option expands for more info. This last screenshot shows an example of the personality options for each pet.

I hope this is helpful for you. It’s not perfect but it works well for me.

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DogGroomerNC · ‎08-04-2022

I understand, and yes if you wanted to do that now you would need to make an individual profile for each pet, but that’s not good for you or your customers because it wouldn’t be organized as well in comparison to my solution. I believe you need to prioritize the customer’s name over the dog’s name. The reminders aren’t for you, they are for the customer. It’s the customers appointments, not the dogs. The customer already knows which dog they made an appointment for. The dog’s name does not need to be on reminders for the appointments.

So you just want the dogs name on the calendar for yourself. Which honestly isn’t necessary because when you look at the appointment calendar you can’t even read the customers full name because it’s cut off. Sometimes you can’t even read the customers complete first name before it’s cut off. So if an appointment has multiple dogs booked you’re never gonna see all the names anyways.

Just put the dogs name in the note section of the service they receive. It’s easy for me to just look at my calendar, see the name of a customer booked, open the appointment and then see each dogs name along with the service they are getting that day. If I want more info, I open the customers full profile and then scroll down for a complete pet profile and appointment history all on one place. The dog’s name does not need to appear on the calendar.

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AliCatPets · ‎06-06-2021

DogGroomerNc. Thanks for the info. It's very helpful.

One question. When a client makes a booking and they have multiple pets, can they specify which pet they are booking in or do you just assume it is ALL of them?

DogGroomerNC · ‎06-07-2021

That all depends on how the appointment is set up. When someone calls me to make an appointment, I discuss the details with the client and who they want to schedule. If a client requests an appointment online, I will ask them to add a note with the request saying which pets they will bring. However some clients don’t remember to add a note and so I will end up calling them to clarify who they want to bring. When the clients view their profile info online, they are not able to see the custom “pet profile” info that you add to square. So its up to us to make sure the info is correct and updated as needed.

AliCatPets · ‎06-09-2021

Thanks again for the information it is so helpful

PetParlor · ‎10-19-2021

Is anyone using successfully using Square Appointments for Dog Grooming?

Valentina · ‎10-19-2021

Hi there @PetParlor! Welcome to the Seller Community 🐩

I've moved your post over to this thread where others were discussing how they use Square for their dog grooming businesses! I hope this helps spark some conversation ✨

Valentina
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

ashaahleee · ‎01-15-2022

Hey I'm using it for dog walking and plant sitting bookings. Its easy because of the time selections but the idea above is really great. I use that as well for input of door codes, pet needs, emergency contact, vet numbers, and etc.

BellasBoutique · ‎10-06-2022

I know this is an older post but check into a 3rd party app MoeGo. Custom for groomers