Customer tried to pay invoice multiple times and transactions are still pending on their credit card

[amberslovelylip]

My customer attemtped to pay their invoice, but it was cancelled by Square. Now she has pending transactions on her account. She called the credit card company and they can't cancel her payment until I have recieved it. Obviously I can't recieve the funds if the payment was cancelled. How do I go about this?

[VanKalkerFarms]

If the payment failed, then the charges seen are temporary holds that will fall off automatically just like the gas station temporary holds. 

[Smoothoperator2]

How long will take this !? 
I have the same issue. 
still looks like a pending transaction and it’s been 3 days already 👀🙄!!

[Kassi_]

Hey there, @Smoothoperator2 - 

Welcome to the Community. 

I would recommend reaching out to our CS Team directly to take a look at the pending payment. They will have access to more details and be able to guide you in the right direction. I have limited accessibility to this type of information. 

Go ahead and use this phone number: 1-855-700-6000 or squ.re/contactsqsupport, to get in touch with them. They are available Monday to Friday from 8am to 8pm. 

Thank you!